Privacy Policy

AB Elasto Products Pvt. Ltd. (“AB Elasto,” “Company,” “we,” “us” or “our”) respects the privacy of website visitors, customers, suppliers, business partners and individuals who communicate with us.

This Privacy Policy explains how we collect, use, store, share and protect personal data when you visit www.abelasto.com, submit an enquiry, download content or communicate with us through the website.

By using this website or voluntarily submitting your information, you acknowledge the practices described in this Privacy Policy. Where required by applicable law, we will request your consent before collecting or processing specific categories of information.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal data collected through:

• The AB Elasto website
• Contact and product-enquiry forms
• Brochure-download forms
• Email and telephone communications
• Requests for quotations
• Technical and custom-product enquiries
• Website cookies and similar technologies
• Other business communications initiated through the website

This Privacy Policy does not apply to websites or services operated independently by third parties.

2. Information We May Collect

The information we collect depends on how you interact with our website and services.

Personal and Contact Information

We may collect:

• Full name
• Business email address
• Telephone or mobile number
• Country and city
• Postal address, when necessary
• Communication preferences

Company and Professional Information

We may collect:

• Company or organization name
• Job title or department
• Industry or business sector
• Company address
• Business contact information

Product and Enquiry Information

When you contact us about a product or technical requirement, we may collect:

• Product category
• Product name or description
• Intended application or industry
• Required material
• Dimensions and specifications
• Estimated quantity
• Delivery location
• Technical requirements
• Drawings, samples or specification documents
• Photographs or files voluntarily uploaded
• Messages and other enquiry details

These enquiries may relate to industrial rubber hoses, railway rubber components, expansion joints, anti-vibration mountings, rubber-moulded products, plastic components, polyurethane products or custom OEM components.

Please do not upload confidential designs, trade secrets or proprietary documents unless disclosure is necessary and you are authorized to provide them.

Technical and Usage Information

When you access our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Referring website
• Pages visited
• Time and date of visits
• Website interaction and performance information
• Cookie and similar technology identifiers

Communication Information

We may retain:

• Contact-form submissions
• Email correspondence
• Telephone-enquiry records
• Feedback and complaints
• Requests for information or support
• Records of consent and communication preferences

3. How We Collect Information

We may collect personal data:

• Directly from you when you complete a form
• When you contact us by email or telephone
• When you request product information or a quotation
• When you download a brochure or technical document
• When you submit a drawing, specification or sample
• Automatically through cookies and website technologies
• From your employer or organization when it communicates with us
• From publicly available business sources, where legally permitted

4. How We Use Your Information

We may use personal data to:

• Respond to product and business enquiries
• Review drawings, samples and technical specifications
• Assess custom OEM and import-substitute requirements
• Provide product information and technical assistance
• Prepare and communicate quotations
• Contact you regarding an enquiry
• Arrange business meetings or follow-up communications
• Provide customer and after-sales support
• Maintain business and enquiry records
• Improve our website, products and services
• Analyze website use and technical performance
• Protect the website against fraud, misuse and security threats
• Maintain legal, regulatory and accounting records
• Establish, exercise or defend legal claims
• Send marketing communication where you have provided consent or where otherwise permitted by law

We do not use information submitted through an enquiry form for purposes materially different from those described in this policy without providing appropriate notice.

5. Consent and Other Grounds for Processing

Depending on the circumstances and applicable law, we may process personal data:

• With your consent
• To respond to an enquiry initiated by you
• To take steps requested before entering into a business arrangement
• To perform contractual or business obligations
• To comply with legal and regulatory requirements
• To protect our legitimate business, network and security interests
• For other purposes permitted by applicable law

Where processing is based on consent, you may withdraw that consent by contacting us. Withdrawal will not affect processing that was lawful before consent was withdrawn.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website use and improve performance.

Essential Cookies

These cookies support fundamental website functions, security, navigation and form operation.

Performance and Analytics Cookies

Where enabled, these cookies help us understand how visitors use the website, which pages are viewed and whether technical improvements are required.

Functional Cookies

These cookies may remember user choices or enable features provided by third-party services.

Marketing Cookies

Marketing or advertising cookies will be used only where they are implemented and where appropriate consent has been obtained.

You can manage or disable cookies through your browser settings. Disabling essential cookies may affect the operation of certain website features.

7. How We Share Information

We do not sell or rent personal data. We may share information only when reasonably necessary with:

• Website-hosting and infrastructure providers
• Email and communication-service providers
• IT support and cybersecurity providers
• Website analytics providers, where enabled
• Professional advisers, auditors or legal consultants
• Logistics or business-service providers when necessary for a specific requirement
• Government, regulatory, judicial or law-enforcement authorities when legally required
• A successor organization in connection with a lawful merger, restructuring, acquisition or transfer of business

Service providers are permitted to process information only for the relevant service and subject to appropriate confidentiality, security and legal obligations.

8. International Data Processing

Some technology, hosting, email or analytics service providers may process data using infrastructure located outside India.

Where personal data is transferred or processed across borders, we will take reasonable steps to ensure that processing is conducted according to applicable legal requirements and appropriate safeguards.

9. Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal data against:

• Unauthorized access
• Unlawful use or disclosure
• Accidental loss
• Alteration
• Destruction
• Misuse

Safeguards may include secure website connections, access controls, restricted administrative access, backups, monitoring and appropriate service-provider controls.

However, no website, email system or method of electronic transmission is completely secure. We cannot guarantee absolute security for information transmitted over the internet.

10. Data Retention

We retain personal data only for as long as reasonably necessary to:

• Respond to enquiries
• Manage customer and business relationships
• Evaluate technical and product requirements
• Maintain commercial and communication records
• Comply with legal, tax and regulatory obligations
• Resolve disputes
• Enforce agreements
• Establish or defend legal claims
• Protect the website and our business

Retention periods may differ depending on the nature of the information and the purpose for which it was collected.

When information is no longer required, we may securely delete, anonymize or restrict access to it, subject to applicable legal and business-record requirements.

11. Your Rights and Choices

Subject to applicable law and any permitted limitations, you may have the right to:

• Request information about the personal data we process
• Request access to your personal data
• Request correction or completion of inaccurate information
• Request deletion of personal data
• Withdraw consent where processing is based on consent
• Opt out of marketing communication
• Raise a grievance about the processing of personal data
• Nominate another individual to exercise applicable rights in circumstances permitted by law

We may need to verify your identity before acting on a request. Certain information may be retained when required by law or for legitimate legal and business-record purposes.

Requests can be submitted using the contact details provided below.

12. Marketing Communications

We may send promotional or product-related communication only when:

• You have requested such information
• You have provided appropriate consent
• The communication is otherwise permitted by applicable law

You may unsubscribe using the option provided in a marketing message or by contacting us directly.

Even after opting out of marketing, you may continue to receive necessary communication regarding an active enquiry or business relationship.

13. Children’s Privacy

The AB Elasto website is intended for businesses, professionals and adult users. It is not designed for children.

We do not knowingly seek to collect personal data from individuals under 18 through the website. If we learn that such data has been submitted without appropriate authorization, we will take reasonable steps to delete it, subject to legal requirements.

14. Third-Party Links and Services

Our website may contain links to third-party websites, social-media platforms, embedded maps or other external services.

These third parties operate under their own privacy policies. AB Elasto does not control and is not responsible for their content, security or privacy practices.

We recommend reviewing the privacy policy of any third-party service before submitting personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Applicable laws and regulations
• Website features and technologies
• Business processes
• Data-processing practices
• Security requirements

The updated version will be published on this page with a revised “Last updated” date. Material changes may be communicated through an additional website notice where appropriate.

16. Contact Us and Privacy Requests

For privacy questions, correction or deletion requests, consent withdrawal or grievances, contact:

Email: abelasto@rediffmail.com
Phone: +91 70035 84419
Mobile: +91 96208 74731
Website: www.abelasto.com

Please use the following subject line when submitting a privacy request:

Privacy Request – AB Elasto Website

AB Elasto will review and respond to legitimate requests according to applicable law.