Terms and Conditions

1. Introduction

Welcome to AB Elasto Products Pvt. Ltd. (“Company,” “we,” “us,” or “our”). These Terms and Conditions govern your use of our website www.abelasto.com (the “Site”) and any transactions related to our products and services. By accessing the Site or purchasing our products, you agree to comply with these terms.

2. Use of the Website

– You must be at least 18 years old or have parental/guardian supervision to use this website.
– We reserve the right to modify, suspend, or terminate any part of the website or services at any time without prior notice.
– Unauthorized use of the Site may give rise to legal action.

3. Product Information & Orders

– We offer a wide range of industrial rubber products, including hoses, railway components, expansion joints, mountings, molded rubber, and plastic items.
– All product descriptions, images, and specifications on our website are provided for informational purposes. While we strive for accuracy, slight variations may occur.
– Placing an order does not guarantee acceptance. We reserve the right to refuse or cancel orders due to stock unavailability, pricing errors, or any unforeseen issues.

4. Pricing & Payments

– Prices listed on the Site are subject to change without prior notice.
– Payment must be made in full before order processing. We accept various payment methods as listed on the checkout page.
– Taxes, shipping, and handling charges may apply and will be clearly stated at checkout.

5. Shipping & Delivery

– We aim to dispatch products within the estimated timeframe; however, delays may occur due to factors beyond our control.
– Shipping charges depend on order size, weight, and destination.
– Risk of loss or damage transfers to the buyer upon delivery.

6. Returns, Refunds & Warranty

– Returns are accepted only for defective or damaged products, subject to approval.
– Customers must report issues within 7 days of delivery for return or replacement requests.
– Refunds (if applicable) will be processed only after inspection of the returned product.
– Our products come with a limited warranty against manufacturing defects. Improper installation, misuse, or modifications will void the warranty.

7. Intellectual Property

– All content on this website, including text, images, logos, product descriptions, and designs, is the exclusive property of AB Elasto Products Pvt. Ltd. and is protected under copyright and intellectual property laws.
– Any unauthorized use, reproduction, or distribution of website content is strictly prohibited.

8. Limitation of Liability

– We shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products beyond the intended application.
– Our liability is limited to the cost of the product purchased.

9. Privacy Policy

– By using our website, you consent to the collection and use of your personal information as outlined in our Privacy Policy.
– We do not sell or share personal data with third parties without consent, except as required by law.

10. Governing Law & Dispute Resolution

– These terms are governed by the laws of India.
– Any disputes shall be settled through arbitration in Kolkata, India, under applicable laws and regulations.

11. Changes to Terms and Conditions

– We reserve the right to update or modify these Terms and Conditions at any time.
– Continued use of the Site after changes implies acceptance of the updated terms.