Terms and Conditions

1. Introduction

Welcome to the website of AB Elasto Products Pvt. Ltd. (“AB Elasto,” “Company,” “we,” “us” or “our”).

These Terms and Conditions govern your access to and use of www.abelasto.com (the “Website”), including its content, product information, downloadable materials, enquiry forms and communication features.

By accessing or using this Website, you acknowledge that you have read and agree to these Terms and Conditions. If you do not agree with these terms, please discontinue your use of the Website.

These Website Terms do not replace any separately executed quotation, purchase order, supply agreement, confidentiality agreement or other written commercial contract between AB Elasto and a customer, supplier or business partner.

2. About the Website

This Website provides information about AB Elasto, its manufacturing capabilities, industries served and product range.

Our products may include:

• Industrial rubber hoses
• Hydraulic and air-brake hoses
• Railway rubber components
• Rubber expansion joints and bellows
• Industrial and anti-vibration mountings
• Rubber-moulded products
• Rubber bushes, boots, seals and O-rings
• Industrial plastic components
• Polyurethane and cast-polyurethane products
• Automotive rubber and plastic components
• Vestibule components
• Custom OEM components
• Import-substitute products

The Website is primarily intended to provide product information and facilitate business and technical enquiries. It is not an online retail or e-commerce platform unless expressly stated otherwise.

3. Eligibility and Business Use

You must be legally competent to enter into a contract under applicable law to submit a business enquiry or enter into a commercial transaction with AB Elasto.

If you use the Website on behalf of a company or organization, you represent that you are authorized to act on its behalf and provide the submitted information.

The Website is intended primarily for business customers, OEMs, industrial users, suppliers, professionals and other authorized visitors.

4. Permitted Use of the Website

You may use the Website for lawful purposes, including:

• Reviewing our company and product information
• Reviewing technical and application information
• Submitting a product or business enquiry
• Requesting a quotation
• Downloading authorized brochures or documents
• Contacting our business or technical team

You must not:

• Use the Website for unlawful, fraudulent or misleading purposes
• Attempt to gain unauthorized access to the Website or its systems
• Introduce malware, malicious code or harmful technology
• Interfere with Website availability, performance or security
• Collect Website information through unauthorized automated means
• Impersonate another person or organization
• Submit false, misleading or unauthorized information
• Copy or commercially exploit Website content without permission
• Use product information in a manner that infringes our rights or the rights of others

We may restrict or terminate access where we reasonably believe the Website is being misused.

5. Product Information

We make reasonable efforts to present accurate product descriptions, images, specifications and technical information. However:

• Website information is provided for general reference.
• Images may be illustrative and may not show exact dimensions, materials or finishes.
• Product appearance may vary according to material, design, tooling and application requirements.
• Specifications may be updated without prior Website notice.
• Custom products may differ from standard products displayed on the Website.
• Product suitability depends on operating conditions and application requirements.

Website content should not be treated as a final technical specification, engineering approval, warranty or binding commercial offer.

Customers should obtain written confirmation of applicable specifications, materials, dimensions, testing requirements and performance conditions before placing an order.

6. Product Selection and Intended Application

The customer is responsible for providing complete and accurate information regarding:

• Intended application
• Operating pressure
• Temperature range
• Chemicals or fluids involved
• Mechanical load
• Environmental exposure
• Required dimensions
• Applicable standards
• Installation conditions
• Safety and performance requirements

Product selection must be based on the actual operating environment and written technical requirements.

AB Elasto will not be responsible for failure resulting from incomplete or inaccurate information, incorrect selection, improper installation, unauthorized modification, misuse, abnormal operating conditions or use outside the agreed application.

7. Enquiries and Requests for Quotation

Submitting a contact form, drawing, sample, specification or request for quotation does not create a binding contract or require AB Elasto to manufacture or supply a product.

An enquiry is subject to:

• Technical feasibility
• Material availability
• Tooling requirements
• Commercial evaluation
• Production capacity
• Testing requirements
• Minimum order requirements
• Mutually agreed terms

Any quotation issued by AB Elasto may specify:

• Product description and technical specifications
• Quantity and price
• Applicable taxes and charges
• Tooling and development costs
• Payment terms
• Delivery terms
• Testing requirements
• Quotation validity
• Warranty conditions
• Other applicable commercial terms

A commercial transaction becomes binding only according to the written quotation, accepted purchase order, order confirmation, supply agreement or other written agreement between the parties.

8. Custom OEM and Import-Substitute Products

Custom products may be developed using customer drawings, samples, specifications or application information.

The customer represents that:

• It is authorized to provide the submitted materials.
• The submitted materials do not unlawfully infringe third-party rights.
• The information provided is complete and accurate.
• The requested product is intended for a lawful application.

Product development may require prototypes, testing, validation and written approval before regular production.

Responsibility for tooling ownership, design ownership, development costs, sample approval, testing, product validation and minimum quantities will be determined by the applicable quotation or written agreement.

Do not submit confidential designs, trade secrets or proprietary information unless disclosure is necessary and appropriate confidentiality arrangements are in place.

9. Drawings, Samples and Technical Documents

Drawings, samples and specifications submitted by a customer remain subject to applicable ownership and confidentiality arrangements agreed between the parties.

Unless otherwise agreed in writing:

• Submitted materials may be used to evaluate the enquiry.
• Evaluation does not guarantee technical feasibility or order acceptance.
• AB Elasto may request additional information.
• Samples may be tested, measured or evaluated for development purposes.
• Submitted physical samples may not be returnable.

The return, storage or disposal of submitted samples should be agreed upon before dispatch.

10. Pricing, Taxes and Payment

Unless expressly stated otherwise in a written quotation:

• Website content does not constitute a price offer.
• Product prices are not fixed by information displayed on the Website.
• Prices may depend on material, design, quantity, tooling, testing and delivery requirements.
• Applicable taxes, duties, freight, insurance and other charges may be added.
• Payment terms will be specified in the relevant quotation, order confirmation or agreement.

No payment should be made based solely on general information displayed on the Website.

11. Order Acceptance

A purchase order submitted by a customer does not automatically constitute acceptance by AB Elasto.

We may accept, reject or request modification of an order based on:

• Technical feasibility
• Commercial terms
• Product specifications
• Material availability
• Production capacity
• Credit approval
• Regulatory requirements
• Other reasonable business considerations

An order will be considered accepted only when confirmed in writing by an authorized representative of AB Elasto or as otherwise specified in an applicable agreement.

12. Manufacturing and Delivery

Manufacturing and delivery schedules are estimates unless expressly guaranteed in a written agreement.

Schedules may be affected by:

• Material availability
• Tooling development
• Sample approval
• Testing and inspection
• Production requirements
• Transportation conditions
• Government restrictions
• Events beyond reasonable control

Applicable delivery terms, transportation responsibilities, risk transfer, packing requirements and insurance will be governed by the relevant quotation, order confirmation or agreement.

13. Inspection, Claims, Returns and Replacement

Inspection, rejection, return, repair, replacement or refund rights will be governed by the applicable quotation, purchase order, quality agreement or supply contract.

Unless otherwise agreed, customers should:

• Inspect products promptly after receipt.
• Report visible shortages or transportation damage without unreasonable delay.
• Provide batch, invoice and delivery details.
• Describe the alleged defect.
• Provide photographs, test reports or samples where requested.
• Avoid using or modifying products under investigation.

No product should be returned without prior written authorization from AB Elasto.

Custom-made, application-specific or approved products may not be returnable unless a verified manufacturing defect or written contractual right applies.

14. Warranty

Any product warranty will be limited to the warranty expressly provided in the relevant quotation, technical specification, order confirmation or written agreement.

Unless agreed otherwise, warranty coverage does not extend to damage or failure resulting from:

• Incorrect product selection
• Improper storage or installation
• Misuse or abnormal operation
• Excess pressure, temperature or load
• Chemical incompatibility
• Normal wear and deterioration
• Unauthorized repair or modification
• Failure to follow applicable instructions
• Use outside the agreed application
• Information withheld or incorrectly supplied by the customer

Nothing in these Terms excludes a warranty or remedy that cannot lawfully be excluded.

15. Intellectual Property

Unless otherwise stated, the Website and its content—including text, graphics, logos, trademarks, photographs, illustrations, product descriptions, page designs and downloadable materials—are owned by or licensed to AB Elasto.

You may view and download Website content for legitimate internal business evaluation.

You may not, without prior written permission:

• Reproduce Website content for commercial publication
• Modify or redistribute Website materials
• Use our logo or trademarks
• Create misleading associations with AB Elasto
• Copy product photographs or catalogue content
• Remove copyright or ownership notices
• Use Website content to compete unfairly or misrepresent product origin

The BHOLTECH name and associated brand elements may not be used without authorization.

16. Third-Party Rights and Customer Materials

The customer remains responsible for ensuring that drawings, designs, trademarks, specifications and other materials supplied to AB Elasto do not infringe third-party intellectual property rights.

Nothing submitted through the Website transfers ownership to AB Elasto except as expressly agreed in writing.

Nothing on the Website grants visitors a licence to use AB Elasto’s intellectual property except the limited right necessary to access and use the Website lawfully.

17. Website Availability

We aim to maintain the Website’s availability and accuracy. However, we do not guarantee that:

• The Website will always be available.
• Access will be uninterrupted.
• Website content will always be error-free.
• Every feature will operate on every device.
• The Website will be free from all harmful components.
• Archived or outdated information will remain available.

We may update, suspend, restrict or discontinue any part of the Website for maintenance, security, business or technical reasons.

18. Third-Party Links

The Website may contain links to third-party websites, maps, social-media platforms or external services.

These links are provided for convenience. AB Elasto does not control or endorse third-party content and is not responsible for its availability, security, accuracy or privacy practices.

Your use of a third-party service is governed by that provider’s terms and policies.

19. Privacy and Cookies

Personal data submitted through the Website will be handled according to our Privacy Policy.

The Website may use cookies and similar technologies for essential operation, performance analysis and other purposes described in the Privacy Policy.

20. Disclaimer

Website content is provided for general information and business-enquiry purposes.

To the extent permitted by law, AB Elasto does not warrant that general Website information is suitable for a specific engineering, safety or operational application.

Customers must obtain written technical confirmation and perform any necessary validation, inspection or testing before using a product in a critical application.

Nothing on the Website constitutes professional engineering advice for a specific installation unless expressly confirmed in writing by an authorized representative.

21. Limitation of Liability

To the extent permitted by applicable law, AB Elasto will not be liable for indirect, incidental, special, punitive or consequential losses arising solely from:

• Use or inability to use the Website
• Reliance on general Website information
• Unauthorized access to or misuse of the Website
• Third-party websites or services
• Information submitted inaccurately by a user

Any liability relating to the manufacture or supply of products will be governed by the applicable quotation, purchase order, warranty or written agreement.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

22. Indemnity

To the extent permitted by law, you agree to be responsible for losses, claims or expenses arising from:

• Your unlawful use of the Website
• Your material breach of these Terms
• Information or materials submitted without authorization
• Infringement of third-party rights caused by materials supplied by you
• Fraudulent or malicious activity conducted through your device or communication

This provision does not apply to losses caused by AB Elasto’s own unlawful conduct.

23. Force Majeure

AB Elasto will not be responsible for delay or failure caused by events beyond its reasonable control, including:

• Natural disasters, fire or flood
• War, terrorism or civil disturbance
• Epidemics or public-health restrictions
• Government action
• Labour disruption
• Transportation failure
• Utility or communication failure
• Cyber incidents
• Material shortages
• Supply-chain disruption

Commercial obligations affected by such events will be handled according to the applicable agreement and law.

24. Governing Law and Dispute Resolution

These Website Terms are governed by the laws of India.

The parties should first attempt to resolve a dispute through good-faith discussions.

Where a dispute is subject to arbitration under a separately agreed arbitration provision, arbitration will be conducted according to the applicable written agreement and the Arbitration and Conciliation Act, 1996, as amended.

Subject to any valid arbitration agreement and applicable law, courts having jurisdiction in Kolkata, West Bengal, will have jurisdiction over disputes arising from these Website Terms.

25. Changes to These Terms

We may update these Terms and Conditions to reflect changes in:

• Applicable law
• Website functionality
• Business practices
• Products and services
• Security requirements
• Commercial processes

The latest version will be published on this page with an updated revision date.

Continued use of the Website after publication of revised terms constitutes acknowledgment of the updated Website Terms to the extent permitted by law.

26. Severability and No Waiver

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue to apply.

A delay or failure to enforce a provision does not constitute a waiver of that provision or any other right.

27. Contact Information

For questions about these Terms and Conditions, contact:

Email: abelasto@rediffmail.com
Phone: +91 70035 84419
Mobile: +91 96208 74731
Website: www.abelasto.com